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Customer Experience (CX)
This popular customer experience course teaches the increasing importance of Customer Experience Management. Participants are able to quickly grasp how to track and analyse the changing nature of digital customers, create feedback loops and fully embed the customer experience within a business. The program focuses on career-ready learning, and is delivered through a blend of essential reading, case studies and useful toolkits.
Benefits
- Join a global community of 240,000 members
- Get a globally recognised associate certificate
- Free DMI membership for 1 year
Program Highlights
- 4 interactive modules
- Associate level certification
- 8 hours self-paced learning content
- Free DMI membership included
- Practical toolkits and templates
Key Learnings
- Customer experience
- Customer personas
- CX basics
- Agile thinking
- Designing for CX
- Strategic thinking
- Metrics and performance
Eligibility
Basic English proficiency